Refund policy
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a free replacement or refund as preferred.
Our Returns Policy time frame is 30 days from when an order arrives at your address.
Customers are responsible for return shipping costs.
To complete your return, we require a receipt or proof of purchase and prior return notice.
Please contact us for the return address before attempting to return your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hicozicave@gmail.com. If your return is accepted, we’ll send you instructions on how to complete your return. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hicozicave@gmail.com.
Jalan Sunsuria, Bandar Sunsuria, 43900 Sepang, Selangor, Malaysia
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.